Terms of Service
Veloxt LLC (including its brands such as Shine Auto Detailing) (“Veloxt,” “Shine,” “we,” “us,” or “our”).
Last updated: February 20, 2026.
1. About Veloxt
Veloxt LLC operates a managed service platform that facilitates mobile auto detailing services, including under the brand Shine Auto Detailing. Veloxt handles booking, payment processing, scheduling, and customer support. Services are performed by independent third-party technicians (“Technicians”), not employees of Veloxt.
2. Scope of Service
Veloxt provides appointment-based mobile detailing services. Arrival times are provided as time slots, not exact arrival times.
3. Customer Responsibilities (Important)
3.1 Vehicle Preparation
- Ensure the vehicle is legally parked and safely accessible.
- Provide access to the vehicle as required for the scheduled service.
- Disable alarms if applicable.
3.2 Remove All Personal & Valuable Items (No Liability)
DO NOT leave any valuables or personal property in the vehicle. By booking, you agree that you will remove all personal and valuable items before service begins.
This includes, but is not limited to:
- Cash, coins, gift cards
- Phones, tablets, laptops, cameras
- Jewelry, rings, watches, sunglasses, prescription glasses
- Wallets, purses, handbags, backpacks, luggage
- Designer or high-value clothing and accessories (jackets, caps, blouses, shoes)
- Important documents (IDs, passports, titles, registrations)
- Weapons, firearms, controlled substances
- Anything fragile or of sentimental/high value
Veloxt assumes no responsibility for loss, theft, or damage to any items left in the vehicle before, during, or after service. Leaving items in the vehicle is at your own risk.
4. Interior Items & Vehicle Condition
- We are not responsible for pre-existing damage, wear, tears, scratches, or mechanical issues.
- Interior detailing does not guarantee removal of all stains, odors, or pet hair.
- Fragile or loose components are serviced at customer risk.
5. Independent Technicians
Technicians are independent contractors. Veloxt coordinates the service and payment, but does not control the manner in which a Technician performs services.
6. Communication, Messaging Consent, Privacy, and Off-Platform Hiring
Technicians do not have direct access to your phone number. Communication and coordination are handled through Veloxt’s managed process whenever possible.
By providing your phone number during booking and accepting these Terms, you agree that Veloxt and Shine may send service-related calls and text messages (SMS/MMS), including by automated technology where permitted by law, for account notifications such as booking confirmations, reminders, technician coordination, arrival updates, rescheduling notices, and support follow-up.
Message frequency varies based on booking activity. Msg & data rates may apply.
You may opt out of SMS at any time by replying STOP. For help, reply HELP or contact us at https://veloxt.com/contact. Consent to receive calls or texts is not a condition of purchase, but opting out may limit real-time service updates.
Off-platform hiring is prohibited. Attempting to hire, engage, or pay a Veloxt Technician (or any Veloxt partner) outside of Veloxt’s booking and management process is a breach of these Terms.
If Veloxt reasonably believes, after review or investigation, that off-platform hiring occurred or was attempted, Veloxt may (at its discretion):
- Deny future service requests
- Cancel pending bookings
- Refuse promotional pricing or credits
7. Extra Services Outside Veloxt (Not Our Responsibility)
If you request, arrange, or pay a Technician for any additional services that are not part of your Veloxt booking (“extra services”), those extra services are not provided by Veloxt and are outside of Veloxt’s responsibility.
Any liabilities, disputes, damages, refunds, or claims related to extra services must be handled directly between you and the Technician. Requesting or arranging extra services outside the Veloxt booking flow may also be treated as a breach of these Terms and may result in denial of future services.
8. No-Shows, Cancellations & Refunds
8.1 Customer No-Shows (No Refund)
A “no-show” may include cases where you are unreachable, do not provide access, do not respond within a reasonable time during the arrival time slot, or cancel less than 24 hours before the appointment.
No refunds will be issued for customer no-shows or cancellations made less than 24 hours in advance.
8.2 Technician No-Shows
If a Technician fails to arrive, you may choose one of the following:
- Full refund, or
- Reschedule + 20% discount applied to the next service date
9. Payment Processing
Payments are processed securely via Stripe. Pricing is displayed prior to checkout. Booking is confirmed only after successful payment and confirmation.
10. Photos & Evidence
Veloxt and/or Technicians may collect before/after photos for quality control, dispute resolution, and fraud prevention.
11. Limitation of Liability
To the maximum extent permitted by law, Veloxt is not liable for loss of personal property, theft of items left in the vehicle, indirect or consequential damages, or delays due to circumstances outside our reasonable control.
Veloxt’s total liability will not exceed the amount paid for the booked service.
12. Disputes
Disputes must be reported within 48 hours of service completion. Evidence such as photos, timestamps, and logs may be used to evaluate claims.
13. Governing Law
These Terms are governed by the laws of the State of California.
14. Contact
Contact Form: https://veloxt.com/contact
Address: 427 E 17th St, Ste F788, Costa Mesa, CA 92627, United States
Privacy Policy
Veloxt LLC (including its brands such as Shine Auto Detailing) (“Veloxt,” “Shine,” “we,” “us,” or “our”).
Last updated: February 20, 2026.
1. Overview
This Privacy Policy explains how we collect, use, and protect personal information when you use our website or services.
2. Information We Collect
2.1 Information You Provide
- Name
- Email address
- Phone number
- Service address / location
- Vehicle details: make/brand, model, and color
2.2 Automatically Collected Information
- IP address
- Browser and device information
- Pages visited and interactions
- Session duration and referral/source data
3. Cookies & Tracking Technologies
We use cookies and similar technologies (such as pixels and tags) for the following purposes:
3.1 Essential Cookies
These are necessary for site functionality, security, fraud prevention, and reliable operation.
3.2 Analytics Cookies
These help us understand how users interact with our site so we can improve performance and conversion.
- Google Analytics (or similar)
- Heatmap/session tools (Hotjar-like platforms)
3.3 Advertising & Conversion Tracking
These help us measure ad performance and improve marketing relevance.
- Meta/Facebook ads tracking
- Google Ads conversion tracking
You can manage cookies through your browser settings. Disabling cookies may reduce functionality or affect your experience.
4. Third-Party Services
We use trusted third-party providers to operate our services, process payments, and analyze or market our website. These providers may process data according to their own privacy policies:
- Stripe (payment processing)
- Google (analytics and ads)
- Meta/Facebook (ads and conversion tracking)
- Heatmap/session analytics providers (Hotjar-like platforms)
- Sinch (service SMS/MMS and voice communications infrastructure)
- Brevo (transactional and support notifications)
- Cloudflare (hosting, content delivery, performance, and security)
Cloudflare may process network information (such as IP address) and may set strictly necessary cookies in some cases to provide security features and protect against abuse.
5. How We Use Information
- To provide and coordinate services
- To process payments and prevent fraud
- To communicate service updates and support
- To send service-related email, SMS/MMS, and call notifications
- To improve our website, user experience, and conversions
- To measure marketing performance
6. Data Sharing & Technician Access
We share only the information necessary to complete the service. Technicians do not have direct access to your phone number. We may provide limited service details needed for fulfillment (such as location and vehicle details).
We do not sell and do not share personal information, including mobile phone numbers and SMS consent, with third parties for their own marketing purposes.
We may share limited contact and booking metadata with trusted processors (such as Sinch, Brevo, Stripe, and Cloudflare) only to operate services, deliver notifications, prevent fraud, and comply with legal obligations.
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure.
8. Data Retention
We retain information as needed for service fulfillment, legal compliance, fraud prevention, and dispute resolution.
9. Your Rights
Depending on your location, you may request access, correction, or deletion of your personal information and opt out of marketing communications by contacting us.
10. Children’s Privacy
Our services are not intended for individuals under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
12. Contact
Contact Form: https://veloxt.com/contact
Address: 427 E 17th St, Ste F788, Costa Mesa, CA 92627, United States
Refunds & Cancellation Policy
Veloxt LLC (including its brand Shine Auto Detailing) (“Veloxt,” “Shine,” “we,” “us,” or “our”).
Last updated: February 5, 2026.
1. Overview
This Refunds & Cancellation Policy applies to services booked through Veloxt, including Shine Auto Detailing. By booking a service, you agree to the terms below.
2. Cancellations
You may cancel your booking for a full refund only if you cancel at least 24 hours before the scheduled service date.
3. Customer No-Shows (No Refund)
If you do not show, do not respond, are unreachable during the arrival time slot, do not provide access, or cancel less than 24 hours before the appointment, the booking is treated as a no-show.
No refunds will be issued for customer no-shows or cancellations made less than 24 hours in advance.
4. Technician No-Shows
If the assigned technician fails to arrive, you may choose one of the following:
- Full refund, or
- Reschedule + 20% discount applied to the next service date
5. Rescheduling
Rescheduling requests are handled based on availability. If you need to reschedule, you should do so at least 24 hours before the scheduled service date to avoid being treated as a no-show.
6. How to Request a Refund
To request a refund (when eligible), contact us using:
Contact Form: https://veloxt.com/contact
Address: 427 E 17th St, Ste F788, Costa Mesa, CA 92627, United States
7. Disputes
If you believe there is an issue with the service, you must contact us within 48 hours of service completion. We may use logs, timestamps, and before/after photos to help evaluate and resolve disputes.
